Frequently Asked Questions

Use our Size Guide — measure your bust, waist, and hips, then compare against our size chart. For bras, measure your underbust for band size and fullest bust for cup. Still unsure? Email us at fit@nocturne.com.

We recommend sizing up for comfort or down for a more sculpted, compressive fit. Most NOCTURNE pieces include adjustable straps and bands for a customizable fit.

Yes. Our sizes range from XS to 4XL, and our bras span 30A to 42H. We believe luxury has no size limit.

At this time we don't offer fully custom sizing, but our fit specialists can help you find the closest match. Contact us for personalized advice.

Once your order ships, you'll receive a confirmation email with a tracking number. You can also track through your Account page under My Orders.

Orders process quickly. If you contact us within 2 hours of placing your order, we can usually make changes. Email orders@nocturne.com immediately.

We accept all major credit cards (Visa, Mastercard, Amex), Apple Pay, Google Pay, and PayPal.

Your payment is captured at the time you place your order. For pre-orders, you'll be charged at the time of reservation.

Standard shipping: 5–15 business days. Express shipping: 2–3 business days. International: 7–21 business days depending on region.

Yes. We ship to over 40 countries worldwide. Rates and delivery times vary by region. See our Shipping page for full details.

Standard domestic shipping is free on all orders over $99. International orders have a flat rate based on destination.

Absolutely. Every order ships in a plain, unmarked box. The return address and billing descriptor are discreet. What's inside is your business.

You have 30 days from delivery to return any unworn, unwashed item with original tags attached. Domestic returns are free. See our Returns page for the full process.

Refunds are processed within 5–7 business days after we receive and inspect your return. Your bank may take 2–5 additional days to post the credit.

Yes. Email exchanges@nocturne.com with your order number and preferred size/color. We'll reserve the new item and send a return label for the original.

Sale items are eligible for exchange or store credit only. Final sale items are marked as such and cannot be returned.

Most NOCTURNE pieces are crafted from silk, lace, and delicate fabrics. We recommend hand washing in cold water with a pH-neutral detergent. Lay flat to dry. Do not bleach, wring, or tumble dry.

We use French leavers lace, silk charmeuse, silk chiffon, lambskin leather, and premium microfiber. All materials are sourced from ethical suppliers and tested for durability and comfort.

Yes. We partner with ateliers that provide fair wages, safe working conditions, and sustainable practices. We visit every facility personally.

Every NOCTURNE order arrives in our signature black tissue paper inside a discreet box. Premium gift wrapping with a handwritten note is available at checkout for $5.